Identify the likely cause of this dissatisfaction.

Yes. Samir, Bruno's Agent réclamations, handles this request. Handles complaints, prepares replies and suggests gestures or escalations. The agent works directly in your tools (Gmail, Outlook, HubSpot), prepares the result, and you keep approval before anything is sent.

Ask Bruno this question. One or more specialised agents can answer it from your tools, and you approve before anything is sent.